Frequently Asked Questions

How do I view lunch balances, meal purchases, and set low balance reminders?
You can do all of these and more at www.SchoolCafe.com.  More information on how to set up a SchoolCafe account can be found on the district website under Nutrition Services. Please note: It also takes a minimum of 30 minutes (and can be longer) for your online payment(s) in TouchBase to sync with School Café in order to see updated lunch balance(s).

How do I pay open fines for my child?
Click the "Your Family" button. Select a student from your list. On the right of the page, select"View Open Fines" from the list of links. Click the checkboxes of the fines you'd like to pay, and clickthe "Pay Selected Fines" button. The fines you have chosen will be added to your shopping cart.

How do I find the activities for which my child is eligible?
Click the "Your Family" button. Select a student from your list. On the right of the page, select"View Athletics & Activities" from the list of links. From here you will be taken to a list of athletics and activities for which your student is eligible. If your student is missing any required forms, you can print them out by clicking on the "View Requirements" link. Print out the forms, fill them in, and turn them in to the school.

How can I change my user name?
Your username is linked to the Primary email address located inside the Infinite Campus parent portal. In order for your username to be changed in TouchBase, log into your Infinite Campus parent portal account, and locate the Primary email under the tab User Account. Once that is added or changed, it will take approximately 24 hours to sync with TouchBase.

How can I print fine/fee and purchase ledgers for my student?
Click the "Your Family" button. Select a student from your list. On the right of the page, select"View receipt ledger" or "View fine/fee ledger" from the list of links. This will open a pop-up window listing all fines or all receiptsfor the selected student. Click the "Print This Report" text link at the top to print out the fine/fee or receipt ledger.

How can I purchase items which are available to my students?
Click the "Your Family" button. Select a student from your list. On the right of the page, select "Products available to Your Student"from the list of links. This will take you to a page displaying only products available to the selected student.

Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Visa or Mastercard credit or debit card.
   Note: bank cards and check guarantee cards are not accepted.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.

Recurring Purchases

 In order to schedule Recurring Purchases, a start date of at least one day in the future is required. No confirmation email will be generated  A Recurring Purchase set up is something that is generated via the TouchBase site between the user and the financial institution. IMPORTANT TO NOTE: allow 3-5 days for your financial institution to process your payment. Recurring Purchases can also be viewed through your the financial institution as well, via their website. When a recurring payment is past its end date, it will drop off the recurring payment screen.

Why am I not receiving my activation email even though the message  says that it was sent to my email inbox?

If it is a work email, please reach out to your IT Department to allow incoming emails from intouchreceipitng.com. AOL email users must whitelist intouchreceipting.com emails.